Refund policy

RETURN AND REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund.

To start a return, contact us at kavostoresupport@gmail.com with your order number and, where relevant, a photo of the item. In most cases we will not ask you to ship the product back  return shipping usually costs more than the item itself, so we would rather resolve it directly with you. If we do need the item returned, we will send you a prepaid shipping label and instructions.

To be eligible for a refund, your request must be made within 30 days of delivery and the item must be in the condition you received it.

DAMAGES AND ISSUES

Please inspect your order on arrival. If the item is defective, damaged, or is not what you ordered, contact us at kavostoresupport@gmail.com within 30 days with a photo. We will send a replacement or issue a full refund. You will not be asked to return the item.

ITEMS THAT CANNOT BE REFUNDED

Gift cards.

Items reported more than 30 days after delivery.

EXCHANGES

If you would like a different item, request a refund on the one you have and place a new order once the refund is approved.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition in which you received it, unused and in its original packaging. Proof of purchase is required.

ORDER CANCELLATION

Orders can be cancelled for a full refund at any time before they ship. Contact us at kavostoresupport@gmail.com as soon as possible. Once an order has shipped, it falls under the return policy above.

REFUNDS

We will notify you once your request has been reviewed and let you know whether the refund was approved. If approved, the refund is issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it.

If more than 15 business days have passed since your refund was approved, contact us at kavostoresupport@gmail.com.

CONTACT

kavostoresupport@gmail.com
We reply within 1 business day.